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Frequently Asked Questions – Beartooth Cleaning of Red Lodge
Frequently Asked Questions – Beartooth Cleaning of Red Lodge
What services do you offer?
We provide professional cleaning services in Red Lodge and surrounding areas, including:
- Vacation rental / short-term rental cleaning
- Residential and second home cleaning
- Deep cleaning and seasonal refreshes
- Move-in / move-out cleaning
- Construction and remodel cleaning
For full details, please visit our Services page. (We promise it’s more exciting than it sounds.)
Do you specialize in vacation rentals?
Yes. This is our wheelhouse.
We specialize in short-term rental turnovers with a focus on:
- Same-day turn efficiency
- Linen systems and inventory management
- Guest-ready presentation (lighting, staging, restocking)
This isn’t casual house cleaning. This is timing, systems, and making sure your next guest walks into a five-star experience—not a “what exactly happened here?” situation.
How much do you charge?
Every home is different in size, condition, and needs.
We provide custom quotes based on an in-person or virtual estimate to ensure accurate pricing and expectations.
We do not offer flat-rate pricing.
Because no two homes—and no two cleanings—are the same.
This allows us to price each property appropriately and avoid surprises for both you and our team.
What is included in a first-time cleaning?
First-time cleanings are typically more detailed and function as a deep clean.
We use this initial visit to bring the home up to our standard. After that, we maintain that level with ongoing service.
Homes that have not been professionally cleaned recently may require additional time on the first visit.
We fix it first. Then we keep it that way.
Do you offer one-time cleanings or recurring service?
We offer both.
Many clients choose recurring service for consistency, and we’re happy to recommend a schedule that fits your home and usage.
Do you offer deep cleaning?
Yes.
Deep cleaning is recommended seasonally or after heavy use—especially for vacation rentals preparing for busy seasons or recovering from “that one guest.”
You know the one.
How should I prepare for my first cleaning?
- Pick up personal items and clutter
- Secure pets if needed
- Provide access instructions ahead of time
- Let us know any priority areas
This allows our team to focus on detailed cleaning rather than organizing.
We clean. We don’t excavate. We also don’t judge.
Do I need to do anything before each visit?
Light tidying is always helpful.
Clear surfaces allow for a more thorough clean, and communication about changes or requests helps us serve you better.
Do you need me to be home during the cleaning?
No.
As long as we have access instructions, you do not need to be present. Many clients provide door codes or lockbox access. We will secure the property when we leave.
We are very good at letting ourselves out.
Do you bring your own supplies?
Yes. We arrive fully equipped with professional-grade products and tools.
If you prefer specific products to be used in your home, those will need to be provided by the client.
(We promise we’ll use them correctly.)
What cleaning products do you use?
We use professional-grade products that are appropriate for each surface to ensure safe and effective cleaning.
We prioritize pH-appropriate cleaners for specialty surfaces such as wood, tile, and sealed concrete to protect finishes and avoid long-term damage.
If you have specific product requests, we’re happy to discuss them. However, we do not use products that may damage surfaces or create buildup over time.
Certain products, such as Mop & Glo, Orange Glo, Rejuvenate, or similar coatings, are not compatible with our cleaning methods and can negatively affect flooring.
Our priority is protecting your home and maintaining surfaces properly—not applying products that create short-term shine and long-term problems (and expensive fixes later… which no one enjoys).
We use products based on what is best for the surface, not trends or marketing claims.
What areas do you service?
We serve:
- Red Lodge, Montana
- Roberts, Montana
- Surrounding areas in Carbon County
If you’re nearby and not sure, just ask.
How do I schedule a cleaning?
You can:
- Call
- Text
We recommend starting with an estimate so we can understand your property and expectations—and avoid surprises on both sides.
We like clarity. It keeps everyone happier.
Are you licensed, bonded, and insured?
Yes.
We are fully licensed, bonded, and insured, and we carry workers’ compensation coverage for our employees.
We are state compliant, as any service provider entering your home should be. Click here to learn about state compliant.
Because professionalism isn’t optional—and neither is doing things the right way.
Is your team trained and professional?
Yes.
Our team is carefully selected, trained in our systems and checklists, and held to high standards of quality, professionalism, and attention to detail.
We don’t just send people—we send a system. A slightly caffeinated, very detail-oriented system.
Do your team members sign confidentiality agreements?
Yes.
All team members sign confidentiality and non-solicitation agreements.
What happens in your home stays in your home.
We see things. We say nothing.
How do you protect my privacy?
We respect your home, your belongings, and your privacy.
Client information and property details are never shared, and our team is trained to be discreet and professional at all times.
Who will be coming into my home?
You’ll have a trained, professional team familiar with our systems and expectations.
We aim for consistency whenever possible, and every team member follows the same standards.
Can I trust your team with access to my home?
Yes.
Many of our clients provide access via door codes or lockboxes. Our team is professional, accountable, and trained to respect your home and privacy.
Do you send the same cleaners each time?
We aim for consistency so your home is cared for by familiar team members.
Scheduling can vary, but all team members follow the same standards and systems—so the results stay consistent even if the faces rotate.
What if something is missed or damaged?
While rare, if something is missed or damaged:
- Please notify us within 24 hours
- We will review and address the situation appropriately
We’re human—but we’re also very good at making things right.
Do you provide references?
To protect our clients’ privacy, we do not share personal contact information.
We encourage you to review our testimonials and online presence. We’ve been proudly serving the Red Lodge area since 2009.
Our reputation tends to speak pretty loudly—and we like to keep it that way.
Do you offer laundry services for vacation rentals?
Yes.
Laundry is handled on-site when possible, with off-site options available depending on the property setup. Our systems are designed to keep turnovers running smoothly.
Because laundry is often the part that decides whether your day goes well… or not.
What if I have pets?
We are pet-friendly—very much so.
Our team loves animals (especially the golden retriever who believes he is the manager and must supervise everything).
We recommend securing pets if they are not jazzed about having strangers in their home or us moving their favorite bone.
Can you clean up after a long-term tennant moves out?
Yes, absolutely.
That said, a home that’s been lived in long-term is very different from a standard vacation rental turnover—it’s been used, not just visited.
We’ll perform a detailed clean and get it as close to baseline as possible, but it may require additional time depending on the condition.
We’re good—but we’re not reversing time.
Can I request specific tasks or areas of focus?
Absolutely.
We encourage communication about priorities. Additional requests may affect timing or pricing.
(“While you’re here…” has a way of growing legs.)
What happens if I need to reschedule?
We understand that schedules change.
Please provide as much notice as possible, as late changes may affect availability.
Will you move furniture?
We do not move heavy furniture.
Light items may be moved as needed. This helps prevent damage and ensures safety—for your home and our crew’s backs.
What if my home is in rough condition?
No judgment.
We may recommend a deep clean for first-time service, and additional time may be required depending on the condition of the home.
We’ve seen a lot. You’re not going to shock us. Probably.
Do you offer real estate touch-up cleanings?
Yes.
We work with local realtors to prepare homes for listings and showings, including pre-listing cleanups, touch-ups, and final presentation cleans.
A clean home photographs better, shows better, and helps support a smoother sale.
Do you offer short-term rental setup or consulting?
Yes.
We offer STR setup, optimization, and consulting services, including listing guidance and systems to help improve bookings and guest experience.
Our owners were recognized as Most Hospitable Hosts in Montana in 2023 for their rental in Roberts—bringing real, hands-on experience to every property we work with.
We’re also happy to work alongside local property managers and respect established relationships—your clients are your clients. We stay in our lane.
Coming soon: We will be offering property management support services for short-term rentals through True Grit Property Management. Stay tuned for that announcement.
What is your availability?
Availability varies by season.
Summer books quickly, and we recommend scheduling in advance to secure your preferred dates.
Because when it gets busy… it gets very busy.
Are you hiring?
We are not currently hiring, but we do expand our team during peak summer months as demand increases.
We look for individuals who are reliable, detail-oriented, and take pride in their work.
If that sounds like you, we’re always open to future conversations.
The Can-Do Crew is the backbone of Beartooth Cleaning—and the reason this whole operation works.
They are the ones:
- Catching the details most people miss
- Managing tight timelines and same-day turnovers
- Handling linens, inventory, and real-world chaos
- Showing up in every season and getting the job done right
They notice the small things that turn into five-star reviews—or prevent one-star problems.
They are problem-solvers, system-followers, and occasionally miracle workers.
This isn’t just a group of cleaners.
It’s a team that takes pride in doing things right, even when no one is watching.
And around here… that's gold.
They care about your home like it matters because to us, it does.
Still have questions, ready to get started?
Call, text, or request an estimate today, we’re happy to help.
Call or text 406-426-1494.
email: beartoothcleaning@gmail.com
We'll take a look at your property, walk you through the process, and get you on the schedule. it is that simple.
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